PLANHOTEL HOSPITALITY GROUP
Enjoy Real Hospitality
GROUP HISTORY
Founded in 1997 in Lugano, site of the Group’s headquarters, the Planhotel Hospitality Group has been operating in the tourism sector for over 18 years as a leading hotel management company for resorts and hotels in the Indian Ocean.
The group focuses on management, marketing strategies and distribution, as well as developing the network of its Diamonds Resorts, Sandies Resorts & Hotels and Exploreans Camps & Lodges brands.
Planhotel is renowned worldwide for its unique combination of local tradition and Italian style in both its design and guest services, without forgetting its exemplary all inclusive formula.
VISION
To be perceived by guests, partners, collaborators and competitors as the best small hotel and resorts chain in the world.
MISSION
We manage the Group’s resorts in the most professional, effective and efficient ways possible in order to generate a positive return on every aspect for the landowners, a good working relationship with partners and collaborators and an excellent level of service to make our guests’ holidays truly unique.
VALUES
“To succeed we must be actors, not spectators. When a problem threatens the quality of our services, we have the right management personnel to resolve it. When we discover a way of improving our service, we do all we can to implement it. Every day our partners work towards improving guest satisfaction with a passionate dedication to optimising each aspect of the service, in the knowledge that our resorts should be, for our guests, a home away from home”.
Sara Rosso
DIAMONDS RESORTS
Diamonds Resorts is a brand of the Planhotel Hospitality Group. The resorts are luxury all inclusive resorts situated in unique, magical and idyllic locations. The brand’s philosophy is to listen to the individual needs of our guests in order to offer personalised services, exquisite culinary experiences and exclusive services to make each stay extraordinary and unforgettable.
SANDIES RESORTS
Sandies Hotels & Resorts, part of the Planhotel Hospitality Group, are all inclusive resorts in exceptional locations. The brand’s philosophy is to create a simple and friendly atmosphere whilst providing a high level of service.
EXPLOREANS CAMPS & LODGES
The third brand of the Planhotel Hospitality Group, Exploreans, are wonderful lodges featuring every possible comfort which provide guests with an incredible experience of wild and unspoilt Africa. The Exploreans are the ideal base to experience the adventure and emotions of a Safari and the natural parks of Kenya and Tanzania.
